Privacy Policy
Last Updated: October 14, 2026
At True Edition Studio, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, place an order, request a custom product, or contact us.
By using our website, you acknowledge the practices described in this policy.
1. Information We Collect
We may collect personal information when you interact with our website or purchase our products.
Information You Provide
This may include:
Your name
Email address
Phone number
Billing and shipping addresses
Order details and purchase history
Product selections, sizes, colors, and customization preferences
Messages, inquiries, and customer service communications
Photographs, artwork, logos, vehicle information, or other materials submitted for personalized orders
Payment Information
Payments are processed through secure third-party payment providers integrated with our website.
True Edition Studio does not directly collect or store complete payment card numbers. Payment providers may process billing information, transaction details, and other information necessary to complete your purchase and prevent fraud.
Automatically Collected Information
When you visit our website, Squarespace and other authorized service providers may automatically collect certain information, including:
IP address
Browser and device information
Pages visited and interactions with our website
Referral sources
Approximate location derived from technical information
Cookies and similar tracking technologies
This information helps support website functionality, security, analytics, and improvements to the shopping experience.
2. How We Use Your Information
We use personal information for legitimate business purposes, including:
Processing and fulfilling orders
Creating handmade, printed, or personalized products
Preparing and communicating custom design proofs
Processing payments and refunds
Sending order confirmations and shipping updates
Responding to questions and customer service requests
Managing cancellations, returns, and product concerns
Maintaining business records and meeting legal or tax obligations
Preventing fraud and protecting our website
Understanding website activity and improving our products and services
Sending promotional communications when you have subscribed or otherwise permitted us to do so
We use customer information only as reasonably necessary for these purposes and other purposes disclosed when information is collected.
3. How We Share Information
True Edition Studio works with trusted third-party service providers to operate our business and fulfill customer orders.
These providers may include:
Squarespace
Our website and online store are hosted through Squarespace. Squarespace helps manage our website, customer orders, checkout functionality, and store analytics.
Payment Processing Providers
Payment providers process transactions, help prevent fraud, and facilitate refunds and other payment-related services.
Printify and Production Partners
Certain apparel products are manufactured and shipped through Printify and its production partners.
When necessary to fulfill these orders, we share relevant customer information, such as names, shipping addresses, product selections, and order details.
Shipping Carriers
Shipping providers, including USPS and other applicable carriers, receive the delivery information necessary to transport and deliver orders.
Business and Communication Services
We may use business email, customer communication, analytics, and other service providers to manage inquiries, maintain records, and operate our store.
We do not sell customer mailing lists or personal contact information to third parties for their independent marketing purposes.
We may also disclose information when required by law, necessary to protect our rights, or reasonably necessary to investigate fraud or security issues.
4. Personalized Orders & Customer-Submitted Materials
Customers purchasing personalized or custom products may be asked to provide photographs, vehicle information, artwork, text, or other customization details.
We use these materials to:
Create requested designs
Prepare proofs for customer approval
Produce personalized items
Communicate regarding customization requests
Maintain appropriate records of orders and approved designs
Customer-submitted materials will not be used in promotional content without appropriate permission.
We may share necessary design materials with production partners when required to complete an order.
Customers should avoid submitting sensitive personal information that is not necessary for their customization request.
5. Cookies & Website Analytics
Our website uses cookies and similar technologies to support essential functions and understand how visitors interact with our store.
Cookies may be used to:
Keep the website functioning properly
Maintain shopping carts and checkout sessions
Support security and fraud prevention
Remember certain website preferences
Measure website visits and performance
Improve website functionality and customer experience
Some cookies are necessary for the website to operate, while others may support analytics or optional services.
Visitors may be able to manage nonessential cookies through available website privacy controls or their browser settings.
Disabling certain cookies may affect website functionality.
6. Email Communications & Marketing
Customers may receive transactional emails relating to purchases, including order confirmations, shipping notifications, design approval requests, and customer service updates.
These communications are necessary to manage orders and are separate from promotional marketing.
If you choose to subscribe to promotional emails, we may contact you about new products, collections, launches, special offers, and other True Edition Studio updates.
You can unsubscribe from promotional emails using the unsubscribe instructions included in those communications or by contacting support@trueeditionstudio.com.
We do not require customers to subscribe to promotional emails to complete a purchase.
7. Data Storage & Security
We take reasonable measures to protect customer information from unauthorized access, disclosure, alteration, or misuse.
Our website, payment processing, and certain business records are maintained through third-party service providers with their own security practices.
Access to customer information is limited to individuals and providers who reasonably require it to operate our business or fulfill orders.
Although we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed completely secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill orders, provide customer support, maintain appropriate business records, resolve disputes, comply with legal obligations, and protect our legitimate business interests.
Order records, transaction information, and related communications may be retained for bookkeeping, tax, and legal compliance purposes.
Custom artwork, design proofs, and associated communications may be retained when reasonably necessary for order documentation, future authorized requests, or dispute resolution.
Information that is no longer reasonably necessary will be deleted, anonymized, or otherwise handled appropriately, subject to technical and legal limitations.
9. Your Privacy Choices & Rights
Depending on your location and applicable law, you may have rights regarding your personal information, including the ability to request:
Access to certain information we hold about you
Correction of inaccurate personal information
Deletion of certain personal information
Information about how your data is used or shared
Withdrawal of consent for optional communications
To submit a privacy-related request, please contact support@trueeditionstudio.com.
We may need to verify your identity before fulfilling a request.
Some information may need to be retained for legal, tax, fraud prevention, transaction documentation, or other permitted purposes.
10. Third-Party Websites & Services
Our website may contain links to third-party websites, social media platforms, or external services.
These third parties operate under their own privacy policies and terms.
True Edition Studio is not responsible for the privacy practices of external websites or services that we do not control.
We encourage customers to review the privacy policies of any third-party services they use.
11. Children's Privacy
Our website and products are intended for a general audience and are not specifically directed toward children under 13.
We do not knowingly collect personal information directly from children under 13.
If you believe a child has submitted personal information without appropriate parental permission, please contact us so we can review the situation and take appropriate action.
12. Changes to This Privacy Policy
True Edition Studio may update this Privacy Policy periodically to reflect changes in our business practices, website functionality, service providers, or legal requirements.
When changes are made, the updated policy will be posted on our website with a revised date.
We encourage visitors to review this policy periodically.
13. Contact Information
If you have questions about this Privacy Policy, how your information is handled, or would like to submit a privacy-related request, please contact:
True Edition Studio
Email: support@trueeditionstudio.com
Website: www.trueeditionstudio.com